/* ==========================================================================
   CRMinboxISP — sistema de diseño (tema oscuro sobrio, estilo UISP/Linear).
   NO-IA: sin glows, gradientes morados, glassmorphism ni neón. Color solo
   para semántica (señal/estado) y un acento naranja con mesura.
   ========================================================================== */

:root {
  --bg: #0E0F11;
  --panel: #16181B;
  --panel-2: #1C1F23;
  --elevated: #202327;
  --line: #2A2E33;
  --line-soft: #212428;

  --ink: #E6E8EB;
  --ink-2: #9BA1A8;
  --ink-3: #6B7177;

  --brand: #E8810C;
  --brand-hi: #F2922A;
  --brand-ink: #12140F;
  --brand-soft: rgba(232, 129, 12, .13);

  --ok: #3FB950;
  --warn: #D9A218;
  --bad: #E5534B;
  --sky: #4C8FD6;

  --ok-soft: rgba(63, 185, 80, .13);
  --warn-soft: rgba(217, 162, 24, .13);
  --bad-soft: rgba(229, 83, 75, .13);

  --radius: 8px;
  --radius-sm: 6px;

  --shadow-1: 0 1px 2px rgba(0, 0, 0, .35);
  --shadow-2: 0 4px 16px rgba(0, 0, 0, .40);

  --font-ui: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  --font-mono: ui-monospace, "JetBrains Mono", "Geist Mono", "SFMono-Regular",
    Menlo, Consolas, monospace;

  --sidebar-w: 232px;
  --topbar-h: 60px;
}

* { box-sizing: border-box; }

html, body {
  margin: 0;
  padding: 0;
  height: 100%;
}

body {
  background: var(--bg);
  color: var(--ink);
  font-family: var(--font-ui);
  font-size: 13px;
  line-height: 1.45;
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
}

a { color: inherit; text-decoration: none; }

.mono { font-family: var(--font-mono); font-variant-numeric: tabular-nums; }

/* ----------------------------------------------------------------- layout */
.app { display: flex; min-height: 100vh; }

.main {
  flex: 1;
  min-width: 0;
  display: flex;
  flex-direction: column;
}

.content {
  padding: 20px 24px 40px;
  flex: 1;
}

/* ---------------------------------------------------------------- sidebar */
.sidebar {
  width: var(--sidebar-w);
  flex-shrink: 0;
  background: var(--panel);
  border-right: 1px solid var(--line);
  display: flex;
  flex-direction: column;
  position: sticky;
  top: 0;
  height: 100vh;
}

.sidebar__brand {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 16px 16px 14px;
  border-bottom: 1px solid var(--line-soft);
}

.brand__mark {
  width: 28px;
  height: 28px;
  border-radius: 7px;
  background: var(--brand);
  color: var(--brand-ink);
  display: grid;
  place-items: center;
  font-weight: 700;
  font-size: 14px;
  flex-shrink: 0;
}

.brand__name { font-weight: 600; font-size: 14px; letter-spacing: .1px; }
.brand__sub { font-size: 11px; color: var(--ink-3); }

.nav { flex: 1; overflow-y: auto; padding: 12px 10px; }

.nav__group { margin-bottom: 16px; }

.nav__label {
  font-size: 10px;
  font-weight: 600;
  letter-spacing: .8px;
  text-transform: uppercase;
  color: var(--ink-3);
  padding: 4px 8px 6px;
}

.nav__item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 7px 8px;
  border-radius: var(--radius-sm);
  color: var(--ink-2);
  font-size: 13px;
  margin-bottom: 1px;
}

.nav__item:hover { background: var(--panel-2); color: var(--ink); }

.nav__item.is-active {
  background: var(--brand-soft);
  color: var(--brand-hi);
  font-weight: 500;
}

.nav__item.is-active .nav__ico { color: var(--brand-hi); }

.nav__ico {
  width: 16px;
  text-align: center;
  color: var(--ink-3);
  flex-shrink: 0;
}

.sidebar__user {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 14px;
  border-top: 1px solid var(--line-soft);
}

.avatar {
  width: 30px;
  height: 30px;
  border-radius: 50%;
  background: var(--elevated);
  border: 1px solid var(--line);
  display: grid;
  place-items: center;
  font-size: 11px;
  font-weight: 600;
  color: var(--ink);
  flex-shrink: 0;
}

.user__name { font-size: 13px; font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.user__role { font-size: 11px; color: var(--ink-3); }
.user__logout {
  display: grid; place-items: center; width: 28px; height: 28px;
  border-radius: var(--radius-sm); color: var(--ink-3); flex-shrink: 0;
}
.user__logout:hover { color: var(--bad); background: var(--elevated); }

/* ----------------------------------------------------------------- topbar */
.topbar {
  height: var(--topbar-h);
  border-bottom: 1px solid var(--line);
  background: var(--panel);
  display: flex;
  align-items: center;
  gap: 16px;
  padding: 0 24px;
  position: sticky;
  top: 0;
  z-index: 20;
}

.topbar__titles { min-width: 0; }
.topbar__title { font-size: 15px; font-weight: 600; }
.topbar__sub { font-size: 12px; color: var(--ink-3); }

.topbar__spacer { flex: 1; }
.topbar__actions { display: flex; align-items: center; gap: 10px; }

/* ------------------------------------------------------------------ search */
.search {
  position: relative;
  display: flex;
  align-items: center;
}

.search__ico {
  position: absolute;
  left: 10px;
  color: var(--ink-3);
  font-size: 13px;
  pointer-events: none;
}

.search input {
  background: var(--panel-2);
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  color: var(--ink);
  font-family: var(--font-ui);
  font-size: 13px;
  padding: 7px 10px 7px 30px;
  width: 280px;
  outline: none;
}

.search input:focus { border-color: var(--brand); background: var(--elevated); }
.search input::placeholder { color: var(--ink-3); }
.search--lg input { width: 100%; padding: 9px 12px 9px 34px; }
.search--full { flex: 1; }

/* ------------------------------------------------------------------ buttons */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  border: 1px solid var(--line);
  background: var(--panel-2);
  color: var(--ink);
  font-family: var(--font-ui);
  font-size: 13px;
  font-weight: 500;
  padding: 7px 12px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  white-space: nowrap;
  transition: background .12s, border-color .12s;
}

.btn:hover { background: var(--elevated); border-color: #34393F; }
.btn:disabled { opacity: .55; cursor: not-allowed; }

.btn--primary {
  background: var(--brand);
  border-color: var(--brand);
  color: var(--brand-ink);
  font-weight: 600;
}
.btn--primary:hover { background: var(--brand-hi); border-color: var(--brand-hi); }

.btn--ghost { background: transparent; border-color: var(--line); }
.btn--ghost:hover { background: var(--panel-2); }

.btn--danger { color: var(--bad); border-color: rgba(229, 83, 75, .35); }
.btn--danger:hover { background: var(--bad-soft); }

.btn--sm { padding: 5px 9px; font-size: 12px; }
.btn--icon { padding: 6px 8px; }
.btn__ico { font-size: 13px; }

/* ----------------------------------------------------------------- pill */
.pill {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--ink-2);
  background: var(--panel-2);
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 4px 10px;
}

.pill__dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--ok);
}
.pill__dot--warn { background: var(--warn); }
.pill__dot--bad { background: var(--bad); }

/* ----------------------------------------------------------------- chips */
.chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 11.5px;
  font-weight: 500;
  padding: 2px 8px;
  border-radius: 999px;
  border: 1px solid transparent;
  white-space: nowrap;
}

.chip__dot { width: 6px; height: 6px; border-radius: 50%; background: currentColor; }

.chip--ok { color: var(--ok); background: var(--ok-soft); border-color: rgba(63,185,80,.25); }
.chip--warn { color: var(--warn); background: var(--warn-soft); border-color: rgba(217,162,24,.25); }
.chip--bad { color: var(--bad); background: var(--bad-soft); border-color: rgba(229,83,75,.25); }
.chip--sky { color: var(--sky); background: rgba(76,143,214,.13); border-color: rgba(76,143,214,.25); }
.chip--muted { color: var(--ink-2); background: var(--panel-2); border-color: var(--line); }

/* meta chip (clave: valor) en cabeceras */
.metachip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--ink-2);
  background: var(--panel-2);
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  padding: 4px 9px;
}
.metachip .mono { color: var(--ink); }

/* ------------------------------------------------------------------ KPIs */
.kpis {
  display: grid;
  grid-template-columns: repeat(5, 1fr);
  gap: 12px;
  margin-bottom: 20px;
}

.kpi {
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 14px 16px;
}

.kpi__top { display: flex; align-items: center; justify-content: space-between; }
.kpi__label { font-size: 12px; color: var(--ink-3); }

.kpi__ico {
  width: 26px;
  height: 26px;
  border-radius: var(--radius-sm);
  background: var(--panel-2);
  display: grid;
  place-items: center;
  color: var(--ink-2);
  font-size: 13px;
}

.kpi__value { font-size: 24px; font-weight: 650; margin-top: 8px; letter-spacing: -.3px; }
.kpi__delta { font-size: 11.5px; color: var(--ink-3); margin-top: 2px; }

.kpi--warn .kpi__value { color: var(--warn); }
.kpi--warn .kpi__ico { color: var(--warn); background: var(--warn-soft); }
.kpi--bad .kpi__value { color: var(--bad); }
.kpi--bad .kpi__ico { color: var(--bad); background: var(--bad-soft); }
.kpi--ok .kpi__ico { color: var(--ok); background: var(--ok-soft); }

/* ------------------------------------------------------------------ cards */
.card {
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  overflow: hidden;
}

.card__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 16px;
  border-bottom: 1px solid var(--line-soft);
}

.card__title { font-size: 13px; font-weight: 600; }
.card__sub { font-size: 11.5px; color: var(--ink-3); }
.card__body { padding: 14px 16px; }
.card__body--flush { padding: 0; }

/* layout principal del dashboard: tabla + sidebar de alertas */
.grid-dash {
  display: grid;
  grid-template-columns: 1fr 320px;
  gap: 16px;
  align-items: start;
}

.grid-detail {
  display: grid;
  grid-template-columns: 1fr 360px;
  gap: 16px;
  align-items: start;
}

.stack { display: flex; flex-direction: column; gap: 16px; }

/* ------------------------------------------------------------------ tables */
.table-wrap { width: 100%; overflow-x: auto; }

table.tbl {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.tbl thead th {
  text-align: left;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: .4px;
  text-transform: uppercase;
  color: var(--ink-3);
  padding: 9px 16px;
  border-bottom: 1px solid var(--line);
  background: var(--panel-2);
  white-space: nowrap;
}

.tbl tbody td {
  padding: 11px 16px;
  border-bottom: 1px solid var(--line-soft);
  vertical-align: middle;
}

.tbl tbody tr:hover { background: var(--panel-2); }
.tbl tbody tr:last-child td { border-bottom: none; }

.tbl a.row-link { color: var(--ink); }
.tbl a.row-link:hover { color: var(--brand-hi); }

.cell-main { font-weight: 500; }
.cell-sub { font-size: 11.5px; color: var(--ink-3); }
.td-actions { text-align: right; white-space: nowrap; }
.td-actions .btn { margin-left: 4px; }

/* --------------------------------------------------------------- signal meter */
.signal {
  display: flex;
  align-items: center;
  gap: 8px;
  min-width: 120px;
}

.signal__val {
  font-family: var(--font-mono);
  font-size: 12.5px;
  font-variant-numeric: tabular-nums;
  min-width: 56px;
}
.signal__val--ok { color: var(--ok); }
.signal__val--warn { color: var(--warn); }
.signal__val--bad { color: var(--bad); }
.signal__val--muted { color: var(--ink-3); }

.meter {
  flex: 1;
  height: 5px;
  background: var(--line);
  border-radius: 999px;
  overflow: hidden;
  min-width: 48px;
}

.meter__fill { height: 100%; border-radius: 999px; }
.meter__fill--ok { background: var(--ok); }
.meter__fill--warn { background: var(--warn); }
.meter__fill--bad { background: var(--bad); }
.meter__fill--muted { background: var(--ink-3); }

/* --------------------------------------------------------------- alerts list */
.alert-list { display: flex; flex-direction: column; }

.alert-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 16px;
  border-bottom: 1px solid var(--line-soft);
}
.alert-item:last-child { border-bottom: none; }
.alert-item:hover { background: var(--panel-2); }

.alert-item__bar {
  width: 3px;
  align-self: stretch;
  border-radius: 2px;
  background: var(--warn);
}
.alert-item__bar--bad { background: var(--bad); }

.alert-item__body { flex: 1; min-width: 0; }
.alert-item__name { font-weight: 500; font-size: 12.5px; }
.alert-item__meta { font-size: 11px; color: var(--ink-3); }

/* --------------------------------------------------------------- activity */
.activity { display: flex; flex-direction: column; }

.act-item {
  display: flex;
  gap: 10px;
  padding: 9px 16px;
  border-bottom: 1px solid var(--line-soft);
}
.act-item:last-child { border-bottom: none; }

.act-item__dot {
  width: 7px; height: 7px; border-radius: 50%;
  background: var(--ok); margin-top: 5px; flex-shrink: 0;
}
.act-item__dot--bad { background: var(--bad); }
.act-item__txt { flex: 1; min-width: 0; }
.act-item__label { font-size: 12.5px; }
.act-item__meta { font-size: 11px; color: var(--ink-3); }

/* --------------------------------------------------------------- toolbar */
.toolbar {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 16px;
}

.toolbar .search { flex: 1; }

.select {
  background: var(--panel-2);
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  color: var(--ink);
  font-family: var(--font-ui);
  font-size: 12.5px;
  padding: 7px 28px 7px 10px;
  outline: none;
  cursor: pointer;
  appearance: none;
  background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 10 10'><path d='M2 3.5L5 6.5L8 3.5' stroke='%239BA1A8' fill='none' stroke-width='1.4'/></svg>");
  background-repeat: no-repeat;
  background-position: right 9px center;
}
.select:focus { border-color: var(--brand); }

/* --------------------------------------------------------------- breadcrumb */
.crumbs { display: flex; align-items: center; gap: 7px; font-size: 12px; color: var(--ink-3); }
.crumbs a:hover { color: var(--ink); }
.crumbs__sep { color: var(--ink-3); }
.crumbs__cur { color: var(--ink-2); }

/* --------------------------------------------------------------- detail head */
.dhead {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 16px 0 14px;
}

.dhead__avatar {
  width: 44px; height: 44px; border-radius: 10px;
  background: var(--elevated); border: 1px solid var(--line);
  display: grid; place-items: center; font-size: 15px; font-weight: 600;
  flex-shrink: 0;
}
.dhead__title { display: flex; align-items: center; gap: 10px; }
.dhead__name { font-size: 18px; font-weight: 650; }
.dhead__chips { display: flex; flex-wrap: wrap; gap: 7px; margin-top: 7px; }
.dhead__spacer { flex: 1; }
.dhead__actions { display: flex; flex-wrap: wrap; gap: 8px; justify-content: flex-end; }

/* --------------------------------------------------------------- def list */
.dl { display: grid; grid-template-columns: 130px 1fr; gap: 0; }
.dl dt {
  font-size: 12px; color: var(--ink-3);
  padding: 8px 0; border-bottom: 1px solid var(--line-soft);
}
.dl dd {
  margin: 0; font-size: 13px; text-align: right;
  padding: 8px 0; border-bottom: 1px solid var(--line-soft);
}
.dl dt:last-of-type, .dl dd:last-of-type { border-bottom: none; }

/* --------------------------------------------------------------- big signal */
.signal-big {
  display: flex; flex-direction: column; gap: 8px;
  padding: 4px 0 12px;
}
.signal-big__row { display: flex; align-items: baseline; justify-content: space-between; }
.signal-big__val { font-family: var(--font-mono); font-size: 26px; font-weight: 600; }
.signal-big__val--ok { color: var(--ok); }
.signal-big__val--warn { color: var(--warn); }
.signal-big__val--bad { color: var(--bad); }
.signal-big__val--muted { color: var(--ink-3); }
.signal-big .meter { height: 7px; }

/* --------------------------------------------------------------- empty/error */
.empty {
  text-align: center;
  padding: 48px 16px;
  color: var(--ink-3);
}
.empty__ico { font-size: 28px; color: var(--ink-3); margin-bottom: 8px; }
.empty__title { font-size: 14px; color: var(--ink-2); font-weight: 500; }
.empty__sub { font-size: 12px; margin-top: 4px; }

.muted { color: var(--ink-3); }
.text-mono { font-family: var(--font-mono); }

/* --------------------------------------------------------------- toasts */
.toasts {
  position: fixed;
  bottom: 20px; right: 20px;
  display: flex; flex-direction: column; gap: 10px;
  z-index: 100;
}
.toast {
  background: var(--elevated);
  border: 1px solid var(--line);
  border-left: 3px solid var(--brand);
  border-radius: var(--radius-sm);
  padding: 11px 14px;
  box-shadow: var(--shadow-2);
  font-size: 13px;
  min-width: 240px;
  max-width: 360px;
  animation: toast-in .16s ease-out;
}
.toast--ok { border-left-color: var(--ok); }
.toast--bad { border-left-color: var(--bad); }
.toast__title { font-weight: 600; }
.toast__msg { color: var(--ink-2); font-size: 12px; margin-top: 2px; }

@keyframes toast-in {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

.is-loading { opacity: .6; pointer-events: none; }

/* --------------------------------------------------------------- responsive */
@media (max-width: 1100px) {
  .kpis { grid-template-columns: repeat(3, 1fr); }
  .grid-dash, .grid-detail { grid-template-columns: 1fr; }
}
@media (max-width: 720px) {
  .sidebar { display: none; }
  .kpis { grid-template-columns: repeat(2, 1fr); }
  .search input { width: 160px; }
}

/* ==========================================================================
   PARTE 2 — Reconciliar, Alta de ONT, Inbox, e-CF, Diagnóstico, Pagos.
   Reusa los mismos tokens del sistema de diseño (sin nuevos colores).
   ========================================================================== */

/* ------------------------------------------------------------------ banner */
.banner {
  display: flex;
  align-items: center;
  gap: 14px;
  background: var(--brand-soft);
  border: 1px solid rgba(232, 129, 12, .3);
  border-radius: var(--radius);
  padding: 14px 16px;
  margin-bottom: 16px;
}
.banner--warn { background: var(--warn-soft); border-color: rgba(217, 162, 24, .3); }
.banner__ico {
  width: 34px; height: 34px; border-radius: var(--radius-sm);
  background: rgba(0,0,0,.18); color: var(--brand-hi);
  display: grid; place-items: center; flex-shrink: 0;
}
.banner--warn .banner__ico { color: var(--warn); }
.banner__body { flex: 1; min-width: 0; }
.banner__title { font-weight: 600; font-size: 13.5px; }
.banner__sub { font-size: 12px; color: var(--ink-2); margin-top: 2px; }

/* ------------------------------------------------------------- form fields */
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.field { display: flex; flex-direction: column; gap: 6px; }
.field--full { grid-column: 1 / -1; }
.field--hi .field__label { color: var(--brand-hi); }
.field__label {
  font-size: 11.5px; color: var(--ink-3); font-weight: 500;
  display: flex; align-items: center; gap: 8px;
}
.input {
  background: var(--panel-2);
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  color: var(--ink);
  font-family: var(--font-ui);
  font-size: 13px;
  padding: 8px 10px;
  outline: none;
  width: 100%;
}
.input:focus { border-color: var(--brand); }
.input[readonly] { color: var(--ink-2); }
.input--locked {
  display: flex; align-items: center; justify-content: space-between;
  background: var(--bg);
}
.field--hi .input { border-color: rgba(232, 129, 12, .4); }
.check { flex-direction: row; align-items: center; gap: 8px; font-size: 13px; }

/* ======================================================== RECONCILIAR (F2) */
.recon {
  display: grid;
  grid-template-columns: 1fr 56px 1fr;
  gap: 0;
  align-items: stretch;
}
.recon__panel { min-width: 0; }
.recon__list { max-height: calc(100vh - 320px); overflow-y: auto; }
.recon__link { display: grid; place-items: center; }
.recon__link-node {
  width: 34px; height: 34px; border-radius: 50%;
  background: var(--brand); color: var(--brand-ink);
  display: grid; place-items: center;
}

.recon-item {
  display: flex; align-items: center; gap: 10px;
  padding: 11px 16px;
  border-bottom: 1px solid var(--line-soft);
  cursor: pointer;
}
.recon-item:last-child { border-bottom: none; }
.recon-item:hover { background: var(--panel-2); }
.recon-item.is-suggested { background: var(--brand-soft); }
.recon-item.is-picked { background: var(--elevated); box-shadow: inset 3px 0 0 var(--brand); }
.recon-item__radio {
  width: 16px; height: 16px; border-radius: 50%;
  border: 2px solid var(--line); flex-shrink: 0;
}
.recon-item.is-picked .recon-item__radio {
  border-color: var(--brand); background: var(--brand);
  box-shadow: inset 0 0 0 3px var(--panel);
}
.recon-item__body { flex: 1; min-width: 0; }
.recon-item__name { font-weight: 500; font-size: 13px; }
.recon-item__meta { font-size: 11.5px; color: var(--ink-3); }

.recon-bar {
  position: sticky; bottom: 0;
  display: flex; align-items: center; gap: 12px;
  margin-top: 16px;
  background: var(--elevated);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 12px 16px;
  box-shadow: var(--shadow-2);
}
.recon-bar__pair { display: flex; align-items: center; gap: 10px; }
.recon-bar__label { font-size: 12px; color: var(--ink-3); }
.recon-bar__chip {
  background: var(--panel-2); border: 1px solid var(--line);
  border-radius: var(--radius-sm); padding: 4px 10px; font-size: 12.5px;
}
.recon-bar__spacer { flex: 1; }

/* ======================================================= ALTA DE ONT (F3) */
.prov { display: grid; grid-template-columns: 1fr 340px; gap: 16px; align-items: start; }
.prov__step-title { display: flex; align-items: center; gap: 10px; }
.prov__num {
  width: 24px; height: 24px; border-radius: 50%;
  background: var(--brand); color: var(--brand-ink);
  display: grid; place-items: center; font-weight: 700; font-size: 12px;
  flex-shrink: 0;
}
.prov__pick, .prov__onus { max-height: 260px; overflow-y: auto; }
.prov-client { display: flex; align-items: center; gap: 12px; }
.prov-client.is-selected { padding: 4px 0; }
.prov__note {
  display: flex; gap: 8px; align-items: flex-start;
  font-size: 11.5px; color: var(--ink-2);
  background: var(--warn-soft); border: 1px solid rgba(217,162,24,.25);
  border-radius: var(--radius-sm); padding: 9px 11px; margin-top: 14px;
}
.prov__note .ico { color: var(--warn); flex-shrink: 0; margin-top: 1px; }
.prov__summary { position: sticky; top: 76px; }

/* ============================================================== INBOX (F5) */
.inbox {
  display: grid;
  grid-template-columns: 320px 1fr;
  height: calc(100vh - var(--topbar-h, 0px));
  margin: -20px -24px -40px;
}
.inbox__list {
  border-right: 1px solid var(--line);
  display: flex; flex-direction: column;
  min-width: 0; background: var(--panel);
}
.inbox__list-head { padding: 12px; border-bottom: 1px solid var(--line-soft); }
.inbox__filters {
  display: flex; gap: 4px; padding: 8px 12px;
  border-bottom: 1px solid var(--line-soft);
}
.seg {
  flex: 1; text-align: center;
  background: transparent; border: 1px solid transparent;
  color: var(--ink-2); font-family: var(--font-ui); font-size: 12px;
  padding: 5px 6px; border-radius: var(--radius-sm); cursor: pointer;
}
.seg:hover { background: var(--panel-2); }
.seg.is-active { background: var(--brand-soft); color: var(--brand-hi); font-weight: 500; }

.conv-list { flex: 1; overflow-y: auto; }
.conv {
  display: flex; gap: 10px; width: 100%; text-align: left;
  padding: 11px 12px; border-bottom: 1px solid var(--line-soft);
  background: transparent; border-left: 2px solid transparent;
  cursor: pointer; font-family: var(--font-ui); color: var(--ink);
}
.conv:hover { background: var(--panel-2); }
.conv.is-active { background: var(--panel-2); border-left-color: var(--brand); }
.conv__avatar {
  width: 36px; height: 36px; border-radius: 50%;
  background: var(--elevated); border: 1px solid var(--line);
  display: grid; place-items: center; font-size: 12px; font-weight: 600;
  flex-shrink: 0;
}
.conv__body { flex: 1; min-width: 0; }
.conv__top { display: flex; justify-content: space-between; gap: 8px; }
.conv__name { font-weight: 500; font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conv.is-unread .conv__name { font-weight: 700; }
.conv__time { font-size: 11px; color: var(--ink-3); flex-shrink: 0; }
.conv__bottom { display: flex; justify-content: space-between; gap: 8px; margin-top: 2px; }
.conv__preview { font-size: 12px; color: var(--ink-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conv__badge {
  background: var(--brand); color: var(--brand-ink);
  font-size: 10.5px; font-weight: 700; min-width: 17px; height: 17px;
  border-radius: 999px; display: grid; place-items: center; padding: 0 5px;
  flex-shrink: 0;
}
.conv__chips { display: flex; gap: 5px; margin-top: 6px; }

/* ----- área de conversación ----- */
.inbox__main { display: flex; flex-direction: column; min-width: 0; background: var(--bg); }
.conv-empty { flex: 1; display: grid; place-items: center; }
.conv-view { display: flex; flex-direction: column; height: 100%; min-height: 0; }

.conv-head {
  display: flex; align-items: center; gap: 12px;
  padding: 12px 18px; border-bottom: 1px solid var(--line);
  background: var(--panel);
}
.conv-head__avatar {
  width: 40px; height: 40px; border-radius: 50%;
  background: var(--elevated); border: 1px solid var(--line);
  display: grid; place-items: center; font-size: 13px; font-weight: 600;
  flex-shrink: 0;
}
.conv-head__id { min-width: 0; }
.conv-head__name { font-size: 15px; font-weight: 600; }
.conv-head__chips { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 4px; }
.conv-head__spacer { flex: 1; }
.conv-head__actions { display: flex; gap: 8px; }

.conv-tabs {
  display: flex; gap: 2px; padding: 0 18px;
  border-bottom: 1px solid var(--line); background: var(--panel);
}
.conv-tab {
  background: transparent; border: none; border-bottom: 2px solid transparent;
  color: var(--ink-2); font-family: var(--font-ui); font-size: 12.5px;
  padding: 10px 12px; cursor: pointer;
}
.conv-tab:hover { color: var(--ink); }
.conv-tab.is-active { color: var(--brand-hi); border-bottom-color: var(--brand); }

.conv-scroll { flex: 1; overflow-y: auto; min-height: 0; }
.conv-panel { display: none; }
.conv-panel.is-active { display: block; }

/* ----- hilo de chat ----- */
.thread { display: flex; flex-direction: column; gap: 10px; padding: 18px; }
.msg { max-width: 72%; }
.msg--in { align-self: flex-start; }
.msg--out { align-self: flex-end; }
.msg__bubble {
  border-radius: 12px; padding: 9px 12px; font-size: 13px;
  border: 1px solid var(--line); background: var(--panel);
  white-space: pre-wrap; word-wrap: break-word;
}
.msg--out .msg__bubble { background: var(--brand-soft); border-color: rgba(232,129,12,.3); }
.msg--ai .msg__bubble { background: rgba(76,143,214,.10); border-color: rgba(76,143,214,.25); }
.msg__meta { display: flex; align-items: center; gap: 6px; font-size: 10.5px; color: var(--ink-3); margin-top: 4px; }
.msg--out .msg__meta { justify-content: flex-end; }
.msg__tag {
  font-size: 10px; font-weight: 600; color: var(--sky);
  background: rgba(76,143,214,.13); border-radius: 999px; padding: 1px 7px;
}

/* ----- composer ----- */
.composer { border-top: 1px solid var(--line); background: var(--panel); padding: 10px 14px 12px; }
.composer__bar { display: flex; align-items: center; gap: 12px; margin-bottom: 8px; }
.composer__window { font-size: 11.5px; color: var(--ink-3); flex: 1; }
.toggle { display: inline-flex; border: 1px solid var(--line); border-radius: 999px; overflow: hidden; background: var(--panel-2); }
.toggle__opt {
  background: transparent; border: none; color: var(--ink-2);
  font-family: var(--font-ui); font-size: 12px; font-weight: 500;
  padding: 5px 14px; cursor: pointer;
}
.toggle__opt.is-active { background: var(--brand); color: var(--brand-ink); font-weight: 600; }
.composer__input { display: flex; gap: 10px; align-items: flex-end; }
.composer__input textarea {
  flex: 1; resize: none; max-height: 120px;
  background: var(--panel-2); border: 1px solid var(--line);
  border-radius: var(--radius-sm); color: var(--ink);
  font-family: var(--font-ui); font-size: 13px; padding: 9px 11px; outline: none;
  line-height: 1.4;
}
.composer__input textarea:focus { border-color: var(--brand); }
.quick-replies {
  display: flex; flex-direction: column; gap: 2px;
  max-height: 200px; overflow-y: auto; margin-bottom: 8px;
  background: var(--panel-2); border: 1px solid var(--line);
  border-radius: var(--radius-sm); padding: 4px;
}
.quick-reply {
  display: flex; gap: 10px; align-items: baseline; text-align: left;
  background: transparent; border: none; border-radius: var(--radius-sm);
  padding: 7px 9px; cursor: pointer; color: var(--ink); font-family: var(--font-ui);
}
.quick-reply:hover { background: var(--elevated); }
.quick-reply__sc { color: var(--brand-hi); font-size: 12px; flex-shrink: 0; }
.quick-reply__title { font-size: 12.5px; color: var(--ink-2); }

/* ----- respuestas rápidas (página plantillas) ----- */
.qr-row { display: flex; gap: 14px; padding: 12px 16px; border-bottom: 1px solid var(--line-soft); }
.qr-row:last-child { border-bottom: none; }
.qr-row__sc { color: var(--brand-hi); font-size: 13px; min-width: 80px; }
.qr-row__body { flex: 1; min-width: 0; }
.qr-row__body .cell-sub { margin: 2px 0 6px; }

/* Lista compacta de tickets / facturas (ficha y conversación 360) */
.tlist { display: flex; flex-direction: column; }
.tlist__row {
  display: flex; align-items: center; justify-content: space-between; gap: 10px;
  padding: 9px 0; border-bottom: 1px solid var(--line-soft);
}
.tlist__row:last-child { border-bottom: none; }
.tlist__title { font-size: 13px; color: var(--ink); }
.tlist__sub { font-size: 11px; color: var(--ink-3); margin-top: 2px; }

@media (max-width: 1100px) {
  .recon { grid-template-columns: 1fr; }
  .recon__link { display: none; }
  .prov, .inbox { grid-template-columns: 1fr; }
  .form-grid { grid-template-columns: 1fr; }
}